SHIPPING & RETURNS

Thank you for shopping at Gallo Jugado. We appreciate your business. Please read our return policy carefully, as all sales are final.

1. All Sales Final

At Gallo Jugado, we take pride in delivering high-quality products. Due to the nature of our products, all sales are final. We do not accept returns or exchanges except for the instances mentioned below.

2. Defective or Damaged Items

In the rare event that you receive a defective or damaged product, please contact our customer service within 5 days of receiving your order. We will work with you to resolve the issue promptly. Provide clear photos of the damaged or defective item for our records.

3. Incorrect Items Received

If you receive an incorrect item, please notify us within 5 days of receiving your order. We will arrange for the correct item to be shipped to you, and if necessary, provide instructions for returning the incorrect item.

4. Contacting Customer Service

For defective, damaged, or incorrect items, please contact our customer service team at gallojugadobrand@gmail.com Include your order number, a description of the issue, and clear photos if applicable.

5. Non-Returnable Items

Apart from defective, damaged, or incorrect items, we do not accept returns for any other reasons. Please carefully review your order before completing your purchase.

6. Refunds

Refunds will be issued for defective or damaged items or in cases where an incorrect item was shipped. Refunds will be processed using the original payment method.

7. Changes to Return Policy

We reserve the right to update our return policy at any time. Changes will be effective upon posting on the website. Please review this policy periodically.

8. Contact Us

If you have any questions or concerns regarding our return policy, please contact us at gallojugadobrand@gmail.com

Thank you for choosing Gallo Jugado. We appreciate your understanding of our return policy, and we are here to assist you with any issues that may arise. Happy shopping!