QUESTIONS & ANSWERS
Frequently Asked Questions.
1. How do I place an order?​
To place an order, simply browse our selection of hats, choose your favorite styles, and add them to your cart. Follow the checkout process, providing the necessary shipping and payment information.
2. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
3. Can I modify or cancel my order after it’s placed?
Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before completing the purchase.
4. Can I change my shipping address after placing an order?
We are unable to change the shipping address once an order is placed. Please make sure to enter the correct shipping information during checkout.
5. Do you ship internationally?
Unfortunately, we do not offer international shipping.
6. What is your return policy?
All sales are final. However, if you receive a defective, damaged, or incorrect item, please contact our customer service within 5 days of receiving your order for assistance.
7. How do I contact customer service?
You can reach our customer service team by emailing gallojugadobrand@gmail.com
Please include your order number and a detailed description of your inquiry.
8. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our shipping carrier’s website.
9. How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter during checkout or sign up on our website to receive updates on new arrivals, promotions, and exclusive offers.
10. How do I care for my Gallo Jugado hats?
Care instructions can vary by hat material. Please refer to the care instructions provided with your purchase. Generally, avoid exposing hats to extreme conditions and clean them according to the specific guidelines for each material.
11. Are your products one-size-fits-all?
Our products come in various sizes. Please refer to the sizing information provided for each product to ensure the best fit.
12. Do you offer gift cards?
Unfortunately, we do not offer gift cards.
If you have any additional questions or concerns, feel free to contact us at gallojugadobrand@gmail.com We’re here to help!